Frequently Asked Questions
Everything you need to know about your COLD CULTURE™ experience.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but usually range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.
How should I care for my COLD CULTURE™ garments?
To preserve the quality of our premium fabrics, we recommend washing items inside out in cold water and hanging them to air dry. Avoid using bleach or high-heat tumble drying.
Do you restock sold-out collections?
Most of our seasonal drops are limited edition to maintain exclusivity. However, core essentials are restocked periodically. We recommend signing up for our newsletter to receive restock alerts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible payment options like Klarna and Afterpay.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.